My current salon Covid-19 safety protocols

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-Masks are optional. I will always wear a mask if that is your preference.

-If you have any symptoms of illness, even if it may not specifically be Covid-19, you are required to reschedule until your symptoms are gone. If you have lingering symptoms from any past illness, you will be required to wear a mask during your appointment.

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Policies and Procedures​

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New Client Consultation and Booking Policy

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All new clients seeking to start their gray blending journey must complete a consultation prior to booking their first service. Consultations may be held in person or virtually, depending on client preference or travel needs. Virtual consultations require current hair photos and color history provided via email, along with any inspiration photos.

 

A $100 deposit is required to secure your initial appointment following the consultation. This deposit will be applied to the first completed service. The deposit is non-refundable but may be transferred one time if a cancellation occurs due to illness or emergency.

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Gray Blending Service Scheduling Policy

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Initial gray blending appointments are scheduled on Fridays at noon to allow for the full time needed. Appointments vary from 2 to 4 hours based on your service plan. After the initial appointment, new clients will be given guidance on rebooking and will have access to additional day and time options for future visits.

 

Due to the demands of gray blending services, requests for adjustments to this schedule will not be accommodated.

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Extended Process Policy

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Gray blending is a gradual process that may require multiple appointments to reach your ideal look. Please understand that in the early stages, appointment intervals may be slightly closer together until we achieve a more easily maintained outcome.

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For safety, I reserve the right to pause or reschedule services if I determine that additional sessions would compromise the health of your hair. If lightening is necessary, the process will be approached with careful consideration to your hair’s history and condition. If any service is deemed too damaging, I will provide alternative options.

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Rebooking and Maintenance Guidance

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After your initial gray blending appointment, I will provide suggested rebooking intervals to maintain your color. Rebooking is self-guided, and clients are responsible for booking future appointments online according to the guidance provided.

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Cancellations

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I ask that you provide 24 hours notice before canceling an appointment. I do understand that illness can come on unexpectedly and will always appreciate that you cancel your appointment so as to protect others from illness. If 2 cancellations occur with less than 24 hours notice, client must pay in full for one of the missed appointments before being able to schedule another appointment. If 2 consecutive reschedules occur, a 50% non-refundable booking fee will be required and applied toward the completed appointment.

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No-Shows

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No-shows will require a 50% non-refundable booking fee in order to schedule another appointment. It will be applied to the total of the completed appointment. It is always at the discretion of Stefanie Smith at Shine Studio to decline to schedule any future appointments after a no-show.

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Deposits

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Deposits will be applied to total of completed appointment. If any appointment requiring a deposit is no-showed or canceled with less than 24 hours, the deposit will be forfeit.

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Late Policy

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I understand that late happens. If, for any reason, you believe that you will be arriving late to your appointment, PLEASE text or call directly to 315-820-1393. I work hard to schedule the necessary amount of time needed for the service. Accommodating late arrivals is sometimes impossible without disrupting the other clients that are scheduled that day. Please be aware that if you do arrive late, I cannot guarantee that your full service will be performed that day. In some cases, tardiness may require cancellation or rescheduling your appointment for another day.

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Client status policy

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If it has been more than 1 year since your last service with me, you will be considered a new client.

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Photo and Video Policy​

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I love to capture the beautiful results of my work, and from time to time, I may request to take photos or videos of your hair after your service. If you agree, please note that these images may be used on my website, social media platforms, and for educational purposes.

 

To respect your privacy, I will ensure that faces are left out of the frame or blurred to remove any identifying features. Your comfort and confidentiality are always a priority, and you are welcome to decline if you prefer not to participate.

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Damaged Hair/Color Corrections

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If you have hair that has been damaged due to relaxer, texturizer, keratin treatment, color, heat, extensions or neglect; an undesired or previous result from a color service provided at home or elsewhere; and/or have used color conditioners or products, please be patient and understand that it can take several appointments to reach your hair goals. It may not be possible to reach your desired results in one visit. It is always at the discretion of Stefanie Smith at Shine Studio to decline to provide any service that may compromise the integrity of the hair or is not within her believable, low-maintenance, healthy hair specialty.

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Service Redo & Retail Return Policy

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I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit and I will be happy to correct the issue. The revision policy does not include a change in the original and agreed upon service, and any revision requests made after the 7day period from the original service date will be subject to approval. I do not offer refunds for services. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.

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Pricing

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All published prices are starting points for services. Prices may vary due to certain factors, such as: the hair's length, density, and condition; the complexity of the service; and/or the amount of product being used.

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Allergies

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For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having any service performed.