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Terms of Service

My current salon Covid-19 safety protocols

-Masks are optional. I will always wear a mask if that is your preference.

-If you have any symptoms of illness, even if it may not specifically be Covid-19, you are required to reschedule until your symptoms are gone. If you have lingering symptoms from any past illness, you will be required to wear a mask during your appointment.

 

Policies and Procedures

Cancellations

I ask that you provide 24 hours notice before cancelling an appointment. I do understand that illness can come on unexpectedly and will always appreciate that you cancel your appointment so as to protect others from illness. If 2 cancellations occur with less than 24 hours notice, client must pay in full for one of the missed appointments before being able to schedule another appointment. If 2 consecutive reschedules occur, a 50% non-refundable booking fee will be required and applied toward the completed appointment.

No-Shows

No-shows will require a 50% non-refundable booking fee in order to schedule another appointment. It will be applied to the total of the completed appointment. It is always at the discretion of Stefanie Smith at Shine Studio to decline to schedule any future appointments after a no-show.

Deposits

Deposits will be applied to total of completed appointment. If any appointment requiring a deposit is no-showed or canceled with less than 24 hours, the deposit will be forfeit.

Late Policy

I understand that late happens. If, for any reason, you believe that you will be arriving late to your appointment, PLEASE text or call directly to 315-820-1393. I work hard to schedule the necessary amount of time needed for the service. Accommodating late arrivals is sometimes impossible without disrupting the other clients that are scheduled that day. Please be aware that if you do arrive late, I cannot guarantee that your full service will be performed that day. In some cases, tardiness may require cancellation or rescheduling your appointment for another day.

New client policy

If you have never had an appointment with me you must submit a new client form. If you are a client but have used at home color or worked with another stylist since your last appointment with me, you must submit a new client form.

Damaged Hair/Color Corrections

If you have hair that has been damaged due to relaxer, texturizer, keratin treatment, color, heat, extensions or neglect; an undesired or previous result from a color service provided at home or elsewhere; and/or have used color conditioners or products, please be patient and understand that it can take several appointments to reach your hair goals. It may not be possible to reach your desired results in one visit. It is always at the discretion of Stefanie Smith at Shine Studio to decline to provide any service that may compromise the integrity of the hair or is not within her believable, low-maintenance, healthy hair specialty.

Service Redo & Retail Return Policy

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit and I will be happy to correct the issue. The revision policy does not include a change in the original and agreed upon service, and any revision requests made after the 7day period from the original service date will be subject to approval. I do not offer refunds for services. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.

Pricing

All published prices are starting points for services. Prices may vary due to certain factors, such as: the hair's length, density, and condition; the complexity of the service; and/or the amount of product being used.

Allergies

For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having any service performed. 

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