Terms of Service

Salon Safety

Masks are optional. I will gladly wear one at your request.
If you have any symptoms of illness (COVID-19 or otherwise), please reschedule until you are symptom-free. Lingering symptoms from a past illness will require you to wear a mask during your appointment.

Every service is customized to your hair’s history, condition, and goals.
Some results, especially when changing your color, enhancing your gray, or correcting past color, may take more than one appointment to fully achieve.
I will always prioritize the health of your hair, even if that means adjusting our plan or spacing services over time.

After your first appointment, I will recommend a maintenance schedule that fits your hair and lifestyle.
Rebooking is self-guided. Please schedule your next visit online according to the intervals we discuss.

Please give at least 24 hours’ notice to cancel or reschedule.
Illness happens. I appreciate you protecting others by staying home if you are sick.
Two cancellations with less than 24 hours’ notice will require prepayment for one missed appointment before rebooking.
Two consecutive reschedules will require a 50 percent non-refundable booking fee, applied toward your kept appointment.
No-shows require a 50 percent non-refundable booking fee before scheduling again. I may decline future bookings after a no-show.
Any deposit paid will be applied to your total. If you cancel with less than 24 hours’ notice or do not show up, your deposit is forfeited.

If you are running late, call or text 315-820-1393.
Late arrivals may shorten or reschedule your service if timing impacts other clients.

If it has been more than one year since your last visit, you will be considered a new client.

I may request to take photos or videos of your hair after your service for my website, social media, or education.
You are always welcome to decline.
If you agree to photos or videos, you are also agreeing to their use on my social media, website, and other professional platforms. Faces will be cropped or blurred unless you approve otherwise.

If your hair is damaged from chemical services, heat, extensions, or neglect, or if you are seeking correction from a previous color, expect a gradual process over multiple appointments.
I may decline any service that would compromise your hair’s integrity or does not align with my focus on believable, low-maintenance, healthy color.

If you are having challenges with your cut or color, notify me within seven days and I will gladly make adjustments to the agreed-upon service.
Requests after seven days may be subject to approval.
No refunds are given for services.

Please inform me of any allergies or sensitivities before your service. I am not responsible for reactions to undisclosed or newly developing allergies.